Uploading files to the web can be a long and frustrating process. You can mitigate and solve most of your upload issues by properly recording your videos. Please refer to the recording video section for more information.
Please scroll to the appropriate section as we will provide information on the following three, common issues:
1) My upload is taking forever and/or freezing at a certain point
2) My computer goes to sleep or into hibernate mode during my uploads
3) The upload goes through but then I see an error
1. My upload is taking forever and/or freezing at a certain point
Put simply, upload times are tied to your internet connection and file sizes.
Check your connection and make sure it is stable. A shared connection (like in a coffee shop) will typically be slower than an individual connection (like your home wifi). We recommend having upload speeds of at least 5mbps. 10mbps is ideal.
You can use this free testing service to check your connection. Please note that even if you have a strong connection, connections can time out from time to time so stability and consistency are key as well.
File sizes are tied to your set-up while recording. For best practices, refer to the recording video section.
If you’ve already recorded your file, please know that the larger the file, the longer it will take to upload and process. One tip is to cut the video in half or multiple parts, and then upload parts separately or as a batch of smaller, independent files. Depending on how you recorded your file, you’ll want to look for a free video trimming or editing service. Smartphones and tablets typically have this built into the camera apps. For other options, you’ll want to research “Free video editing tool” or “Free video clipping/trimming tool”.
Another tip is to make files smaller by compressing them. Handbrake is a free, downloadable tool that can do this for you. Once you've downloaded handbrake and installed it, you'll want to open up the program and click on "Source" at the top left.
Once you've selected the file you're looking to compress, make sure the other information is set before you click on "Start" at the top.
Destination: This is where the new, compressed file will end up on your computer.
Output: MP4 is a friendly, web video format
You can leave the other information as is. Click on "Start" and let Handbrake do the rest!
2. My computer goes to sleep or into hibernate mode during my uploads
If you are using a Mac, please go to your System Preferences and find the Energy Saver menu. There, you may adjust your settings and/or set computer to sleep to “Never”.
If you are using a Windows machine, you’ll want to access the Power Options Control Panel by going clicking on the Start button, then Control Panel, then Hardware and Sound, and finally Power Options. There you will see different plans to select from and/or edit.
3. The upload goes through but then I see an error
Acclaim accepts virtually all video formats. If your file has gone through the upload process and you are now seeing an error, it is most likely due to the file format, and the file you’re uploading is probably not a video.
Please note that depending on where your file is stored, you may actually be uploading the shortcut link or image thumbnail of the video, not the video file itself. Please double check that you’re uploading the actual video file.